1. We respect your privacy


1.1. Biza Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.


1.2. “Personal information” is information we hold which is identifiable as being about you.


2. Collection of personal information


2.1. Biza Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.


2.2. You may provide personal information to Biza including your name, current and previous addresses, date of birth, telephone number, driver licence number, passport number and any other information which may be relevant for the purpose of verifying your identity. We require our third party providers and corporate customers to comply with all relevant privacy and data protection laws (including, where necessary, obtaining the appropriate express or implied consent from you at the time your personal information is collected) in order for such information to be lawfully used for identity verification and related purposes.


2.3. We do not collect, use or disclose any sensitive information about any person. This includes a person’s racial or ethnic origin, political opinion, political association, religious belief or affiliation, philosophical belief, professional or trade union or association, sexual preference, criminal record or health information.


2.4. Where an I.T. system necessitates, we may store an individual identifier assigned to You by our third party identity provider.


2.5. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.


2.6. Additionally, we may also collect any other information you provide while interacting with us.


3. How we collect your personal information


3.1. Biza Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.


4. Use of your personal information


4.1. Biza Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.


4.2. Biza Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.


5. Disclosure of your personal information


5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.


5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.


5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Biza Pty Ltd, www.biza.io, its customers or third parties.


5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.


5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.


5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.


6. Security of your personal information


6.1. Biza Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.


6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


7. Access to your personal information


7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@biza.io.


7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.


8. Complaints about privacy


8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 88, St Peters, NSW 2044, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.


9. Changes to Privacy Policy


9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.


10. Website


10.1. When you visit our website When you come to our website (www.biza.io) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.


10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.


10.3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.


10.4. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval 4 of these websites. Please be aware that Biza Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.



1. Acceptance


1.1. By using this Site, and further by registering to use our Service, you (“You, Your or Yourself”) are agreeing to accept and comply with the terms and conditions of use stated below (“Terms and Conditions”). You should read the entire Terms and Conditions carefully before you use this web site (“Site”) or any of the services of this Site. As used herein, “Biza” refers to the company Biza Pty Ltd, including without limitation thereby, its owners, directors, investors, employees or other related parties. Depending upon context, “Biza” may also refer to the services, products, Site, content or other materials (collectively, “Materials”) provided by Biza. The Service operated by Biza allows website members (“Users”) to purchase, dispose of, transfer and store blockchain assets or digital currencies (“blockchain assets”) known as “Bitcoin”, “Bitcoin Cash”, “Ethereum”, “Ethereum Classic”, “NEM”, “EOS”, “NEO”, “Stellar”, “Litecoin”, “Cardano” & “Ripple”.


1.2. Depending on Your country of residence, You may not be able to use all the functions of the Site. It is your responsibility to follow those rules and laws in Your country of residence and/or country from which You access this Site and Services. As long as you agree to and actually comply with these Terms and Conditions, Biza grants to you a personal, non-exclusive, non-transferable, and limited right to enter and use the Site and the Service. If you do not accept the terms and conditions outlined in this agreement, do not access this site and do not use this service. By opening an account to use the Service (“Account”), You expressly represent and warrant that You have accepted these Terms.


2. Risks


2.1. The storage, purchase and disposal of blockchain assets involves significant risk. Prices can and do fluctuate on any given day. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Any currency – digital or not – may be subject to large swings in value and may even become worthless. There is an inherent risk that losses will occur as a result of purchasing or disposing anything on a market. Blockchain Assets also have special risks not generally shared with conventional currencies or goods or commodities in a market. Unlike most currencies, which are backed by governments or other legal entities, or by commodities such as gold or silver, Blockchain Assets are a unique kind of “fiat” currency, backed by technology and trust. There is no central bank that can take corrective measure to protect the value of Blockchain Assets in a crisis or issue more currency. Instead, Blockchain Assets are an as-yet autonomous and largely unregulated worldwide system of digital currency providers and individuals. Users put their trust in a digital, decentralized and partially anonymous system that relies on peer-to-peer networking and cryptography to maintain its integrity.


2.2. Blockchain Asset trading is probably susceptible to irrational (or rational) bubbles or loss of confidence, which could collapse demand relative to supply. For example, confidence might collapse in blockchain assets because of unexpected changes imposed by the software developers or others, a government crackdown, the creation of superior competing alternative currencies, or a deflationary or inflationary spiral. Confidence might also collapse because of technical problems: if the anonymity of the system is compromised, if money is lost or stolen, or if hackers or governments are able to prevent any transactions from settling. There may be additional risks that we have not foreseen or identified in our Terms and Conditions. You should carefully assess whether your financial situation and tolerance for risk is suitable for buying, selling or trading digital currency. We use our banking providers in order to receive client moneys and making payments. Our banking providers do not transfer blockchain assets, exchange blockchain assets, or provide any services in connection with Bitcoin or Ether.


3. Limited Rights of Use


3.1. Unless otherwise specified, all Materials on this Site are the property of Biza and are protected by copyright, trademark and other applicable laws. You may view, print and/or download a copy of the Materials from this Site on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices. The trademarks, service marks and logos of Biza and others used in this Site (“Trademarks”) are the property of Biza and their respective owners. The software, text, images, graphics, data, prices, trades, charts, graphs, video and audio used on this Site belong to Biza or are licensed from their respective owners. The Trademarks and Material should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, whether manual or automated. The use of any such Materials on any other Site or networked computer environment for any other purpose is strictly prohibited; any such unauthorised use may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


4. Maintaining Your Account


4.1. We are vigilant in maintaining the security of our Site and the Service. By registering with us, You agree to provide Biza with current, accurate, and complete information about Yourself as prompted by the registration process, and to keep such information updated. You further agree that You will not use any Account other than Your own, or access the Account of any other Member at any time, or assist others in obtaining unauthorised access. The creation or use of Accounts without obtaining the prior express permission from Biza will result in the immediate suspension of all said Accounts, as well as all pending buying or selling instructions. Any attempt to do so or to assist others (Members or otherwise), or the distribution of instructions, software or tools for that purpose, will result in the Accounts of such Members being terminated. Termination is not the exclusive remedy for such a violation, and Biza may elect to take further action against You.


4.2. You are also responsible for maintaining the confidentiality of Your Account information, including your password, and for all activity including Transactions that are posted to Your Account. If there is suspicious activity related to your Account, we may, but are not obligated, to request additional information from You, including authenticating documents, and to freeze any transactions pending our review. You are obligated to comply with these security requests, or accept termination of Your Account. You are required to notify Biza immediately of any unauthorised use of Your Account or password, or any other breach of security. Any Member who violates these rules may be terminated, and thereafter held liable for losses incurred by Biza or any user of the Site. Finally, You agree that You will not use the Service to perform criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, terrorist financing, or malicious hacking.


5. Termination


5.1. You may terminate this agreement with Biza, and close Your Account at any time, following settlement of any pending transactions. You also agree that Biza may, by giving notice, in its sole discretion terminate Your access to the Site and to Your Account, including without limitation, our right to: limit, suspend or terminate the service and Members’ Accounts, prohibit access to the Site and its content, services and tools, delay or remove hosted content, and take technical and legal steps to keep Members off the Site if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of these Terms. Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate Accounts of Members for any reason, including without limitation:

(i) attempts to gain unauthorised access to the Site or another Member’s account or providing assistance to others’ attempting to do so,

(ii) overcoming software security features limiting use of or protecting any content,

(iii) usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities,

(iv) violations of these Terms and Conditions,

(v) failure to pay or fraudulent payment for Transactions,

(vi) unexpected operational difficulties, or

(vii) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by Biza, acting in its sole discretion.


5.2. We also reserve the right to cancel unconfirmed Accounts, and/or to modify or discontinue our Site or Service. Members agree that Biza will not be liable to them or to any third party for termination of their Account or access to the Site. The suspension of an Account shall not affect the payment of the commissions due for past Transactions. Upon termination, Members shall communicate a valid bank account to allow for the transfer of any currencies credited to their account. Said bank account shall be held by the Member. Blockchain Assets may be transferred to a valid bank account only after conversion into a currency at the prevailing market rate as published by Biza. Biza shall transfer the currencies as soon as possible following the Member’s request in the time frames specified by Biza. Biza will send to You the credit balance of Your account, however in circumstances a number of intermediaries may be involved in an international payment and these or the beneficiary bank may deduct charges. We will use reasonable efforts to ensure that such charges are disclosed to You prior to sending Your payment, however where they cannot be avoided, You acknowledge that these charges cannot always be calculated in advance, and that you agree to be responsible for such charges.


6. Availability


6.1. All services are provided without warranty of any kind, either express or implied. We do not represent that this Site will be available 100% of the time to meet your needs. We will strive to provide You with the Service as soon as possible but there are no guarantees that access will not be interrupted, or that there will be no delays, failures, errors, omissions or loss of transmitted information. We will use reasonable endeavours to ensure that the Site can normally be accessed by You in accordance with these Terms and Conditions. We may suspend use of the Site for maintenance and will make reasonable efforts to give you notice. You acknowledge that this may not be possible in an emergency.


7. Limitation of Liability


7.1. To the extent permitted by law, Biza will not be held liable for any damages, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered arising from negligence or wilful deceit or fraud. Nothing in these terms excludes or limits the liability of either party for fraud, death or personal injury caused by its negligence, breach of terms implied by operation of law, or any other liability which may not by law be limited or excluded. Subject to the foregoing, Biza’s aggregate liability in respect of claims based on events arising out of or in connection with any single Member’s use of the Site and/or Service, whether in contract or tort (including negligence) or otherwise, shall in no circumstances exceed the greater of either;

(a) the total value, calculated at the prevailing market rate, at the time, held on Account for the Member making a claim less any amount of Commission that may be due and payable in respect of such Account; or

(b) the amount of the Transaction(s) that are the subject of the claim less any amount of Commission that may be due and payable in respect of such Transaction(s).


8. Indemnity


8.1. To the full extent permitted by applicable law, You hereby agree to indemnify Biza, and its partners against any action, liability, cost, claim, loss, damage, proceeding or expense suffered or incurred if direct or not directly arising from your use of Biza’s Sites, Your use of the Service, or from your violation of these Terms and Conditions.


9. Miscellaneous


9.1. If We are unable to perform the Services outlined in the Terms and Conditions due to factors beyond our control including but not limited to an event of Force Majeure, change of law or change in sanctions policy we will not have any liability to You with respect to the Services provided under this agreement and for a time period coincident with the event.


10. Modification of Terms


10.1. Biza reserves the right to change, add or remove portions of these Terms, at any time, in an exercise of its sole discretion. Your continued use of the Site following notification of a change of Terms via your accounts registered email signifies that you accept and agree to the changes, and that all subsequent transactions by you will be subject to the amended Terms.


0. Introduction


0.1. Biza Pty Ltd (“Biza”) has an obligation under Australian law to take appropriate action to ensure it is not involved in the facilitation of money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery.


0.2. Therefore, the Biza Pty Ltd Anti-Money Laundering and Know Your Customer Policy (“AML/KYC Policy”) has been designed to ensure compliance with this obligations and mitigate risks Biza may face in relation to any kind of illegal activity.


This AML/KYC Policy covers the following relevant areas:

  1. Verification procedures.
  2. Compliance Officer.
  3. Monitoring Transactions.

1. Identity verification procedures


1.1. The Australian Transaction Reports and Analysis Centre (AUSTRAC) requires that all businesses operating as a digital currency exchange provider establish strong identity verification procedures. In order to efficiently deliver on this objective Biza restricts account registrations to Australian passport holders and utilises the services of Digital ID, an Australia Post (“Auspost”) subsidiary, to conduct the identity verification process.


1.2. Biza’s identity verification procedure utilises the Digital ID (“Digital ID”) identity verification platform. This requires the user to provide Digital ID with a combination of identities including an Australian Drivers license, an Australian passport and participate in a live facial recognition process via their mobile device. Where Digital ID, for any reason, is unable to verify the users identity the user will be required to physically attend an Auspost branch for physical verification by an Auspost employee. Where relevant Biza reserves the right to collect & store User’s identification information (through Digital ID or otherwise) for AML/KYC Policy purposes. For more information on how we use your data please refer to our Privacy Policy.


1.3. Biza does not allow users to gain access to our services without this identity verification process taking place.

2. Compliance Officer


2.1. AUSTRAC requires all reporting entities to register an AML/CTF compliance officer (“Compliance Officer”), whose duty is to ensure effective implementation and delivery of a reporting entities legal obligations with regards to AML & KYC. The Compliance Officer, duly appointed by Biza, has a responsibility to supervise all aspects of Biza’s anti-money laundering & counter-terrorism financing obligations, including but not limited to:

  • ensuring continued compliance with the requirements of the AML/CTF Act and AML/CTF Rules  and subject to the ongoing oversight of the reporting entity’s board and senior management
  • day-to-day oversight of the AML/CTF program
  • regular reporting, including reporting of non-compliance, to the board and senior management
  • addressing any AUSTRAC feedback about the reporting entity’s risk management performance or AML/CTF program
  • acting as the AUSTRAC contact officer for matters such as reporting suspicious matters, international funds transfer instructions and threshold transactions, urgent reporting, compliance audits, or requests for information or documents
  • contributing to designing, implementing and maintaining internal AML/CTF compliance manuals, policies, procedures and systems.

2.2. The Compliance Officer is entitled to interact with law enforcement, which are involved in prevention of money laundering, terrorist financing and other illegal activity.


3. Monitoring Transactions

3.1. The Users are known not only by verifying their identity (who they are) but, more importantly, by analyzing their transactional patterns (what they do). Therefore, Biza relies on data analysis as a risk-assessment and unusual transaction detection tool. Biza performs a variety of compliance-related tasks, including capturing data, filtering, record-keeping, investigation management, and reporting.

3.2. System functionalities include:

  1.  Regular checking of users against Australian government sanction lists
  2.  Identification of Politically Exposed Person’s for enhanced risk monitoring
  3.  Threshold transaction reporting to meet our AUSTRAC obligations
  4. A Risk Management framework as defined by AUSTRAC guidelines

3.3. With regard to the AML/KYC Policy, Biza monitors all transactions and reserves the right to:

  • ensure that transactions of suspicious nature are reported to the proper law enforcement through the Compliance Officer;
  • request the User to provide any additional information and documents in case of suspicious transactions;
  • suspend or terminate User’s Account when Biza has reasonably suspicion that such User engaged in illegal activity.

3.4. The above list is not exhaustive and the Compliance Officer will monitor Users’ transactions on a day-to-day basis in order to define whether such transactions are to be reported and treated as suspicious or are to be treated as bona fide.